If for any reason you decide the items you received are not right for you, they can certainly be returned for a full refund or exchange.

Return Policy

1. Items must be returned within 45 days of receipt.
2. Items must be unworn, unwashed, with all tags attached.
3. Please contact us with the completed Return Form before you return.

 

Return Form

 

Please contact us first(sales@allwings.com) before you return your order, and please do not send back your order directly to the address displayed on your package!

                     Return & Exchange form

Order No.

 

SKU

Qty

Return/Exchange

Reason

 

 

□Return □Exchange

□Quality Flaw □Size □Just Don’t like

□other__________________________

 

 

□Return □Exchange

□Quality Flaw □Size □Just Don’t like

□other__________________________

 

 

□Return □Exchange

□Quality Flaw □Size □Just Don’t like

□other__________________________

 

 

□Return □Exchange

□Quality Flaw □Size □Just Don’t like

□other__________________________

 

Content:

 

SPECIAL NOTICE:

  1. All items must be returned in their original condition, unworn, unwashed.
  2. Returns that are damaged, soiled, altered, may not be accepted.
  3. Please include this paper in your returned package.
  4. Buyer is responsible for shipping charges on returned merchandise which is returned because buyer bought the wrong size or wrong color or because they don’t like the product.
  5. Please fill out any customs documents with “Product Returned - $0 value”.
  6. Once we get your returned order or the tracking info of the returned parcel, we will arrange the refund or exchange for you.

 

Shipping Fee

Hermesballs is not responsible for the returning shipping fee under following circumstances:

*Size doesn't fit.
*Customer simply doesn't like the item.

 

Returned Package

1. Please don't return directly to the address on the received package.

2. Please send back the package with normal shipping, not express shipping.
We suggest all returns be sent with a traceable carrier.

3. Please kindly attach the Return & Exchange Form inside the package.

 

Refunds

1. Please allow 2-4 business days for the processing of the returns/exchanges.

2. Refunds will in most cases be issued to the same credit card or Paypal account used for the original purchase.
Please allow up to 15 business days for the credit to appear on your credit card statement (Paypal refunds will be transferred immediately).